Originally an innovative marketing strategy turned into a how-to guide in running a quality restaurant. Author Ricardo Pompa was the GM of an italian restaurant in the heart of the landmark Bund area of Shanghai. His innate disposition towards 5 star service is put to the test again and again as he strives to raise the standards.
What began as a daily blog on WeChat, China's massive social media platform, expanded so that each of the 100 consecutive days highlights a key aspect of restaurant operation: Standards, Systems, Team Building, Leadership, Cultural Awareness, Vendors and Clients. The goals, frustration and rewards are vividly described with a language filled with wit, expertise and emotion - with timely references of golf and baseball throughout.
Though centered around the specific challenges that this Cuban author experienced while working in China, anyone working in the service industry will certainly find familiarity in each of these 100 Moments and Experiences.